Santa Cruz Choppers Shipping & Return Policies...
Returns are easy once you've read the policy below. We will refund or exchange any merchandise (excluding closeouts and special orders) returned within 15 days, or will exchange any merchandise returned within 30 days. Items must be in new, re-sellable condition and returned with the manufacturer's original packaging including tags and labels. Please ship all items in a shipping box. Do not return items in manufacturer's packaging, as they will not be accepted. Returns- All items returned to Santa Cruz Choppers must have a Return Merchandise Authorization Number. To obtain a RMA number, please send us an e-mail to: customer@santacruzchoppers.com . Please include your name, the part number(s) and a description of the item(s) you wish to return. Returns without an RMA number clearly written on the outside of the package will not be accepted. A 10% re-stocking fee will be applied to all returned items. Special Orders, including year, make, and model specific items will be subect to a 20% re-stocking fee. Once a return has been received, you will be notified by e-mail. Exchanges- All items returned to Santa Cruz Choppers for an exchange must have a Return Merchandise Authorization Number. To obtain a RMA number, please send us an e-mail to: customer@santacruzchoppers.com. Please include your name, the part number(s) and a description of the item(s) you wish to return. Returns without an RMA number clearly written on the outside of the package wil not be accepted. There is no extra fee for exchanges. Shipping fees will not be re-imbursed unless customer received incorrect items due to an error made by Santa Cruz Choppers. In this case, Santa Cruz Choppers will reimburse only standard ground shipping charges. Cancellations- A 10% re-stocking fee will apply to all orders upon cancellation. Orders cannot be cancelled through e-mail. Please call (559) 967-5612 8am - 5pm PST, if you wish to cancel an order. Cancellations will only be accepted if the order has not yet shipped. Closeout Items- No refunds will be given on closeout items. These items are offered to customers at extremely low prices. Exchanges are subject to availability and approval by a Santa Cruz Choppers customer representative. Warranty Exchanges- Please contact the product manufacturer for all warranty claims. All Claims are subject to the individual manufacturers policies and are not handled by Santa Cruz Choppers. Warranty items should be shipped directly to the manufacturer and not to Santa Cruz Choppers. Return Shipping Instructions- When sending items back to Santa Cruz Choppers please obtain a tracking number from your shipper. Fill out the reverse side of the original packing slip included in your order. If it is unavailable, please indicate the order number, RMA number, e-mail address, phone number and name of the person who purchased this order, along with the reason for your return or exchange on a seperate piece of paper. Please ship all items in a shipping box. Do not return items in manufacturer's packaging, as they will not be accepted. Please clearly write the RMA number on the shipping box. Return Address- Santa Cruz Choppers Returns / Exchanges 3243 S. Oak View Dr. Visalia, CA 93277 We ship within the U.S. only. We do not ship outside of the U.S. at this time. Most orders are shipped from our warehouse within 24-72 hours, not including weekends. The most common shipping method is UPS ground service. Your estimated shipping cost will appear on your order confirmation. Actual shipping costs may vary. Your credit card will be billed for the actual shipping cost as provided by the shipping company used to send your order. This may include, but is not limited to, FedEx, UPS, Airborne Express, or the U.S. Postal Service. Addresses containing P.O. boxes and military FPO/APO's are shipped via the U.S. Postal Service. Delivery can be expected in 3-11 business days of transit time after shipment for a total estimated delivery time of 4-14 days. Complete and updated address information ensures timely shipments! Many orders are received earlier than this estimate, depending on how far you are from one of our vendors. If your order contains an item that is back-ordered, you will receive a prompt notification from our sales department to try and help you with any substitutions. If you need your package sooner, you can request upgrade shipping through the special instructions box on the checkout screen. If you have any problems, please don't hesitate to e-mail us at: Sales@santacruzchoppers.com or call us at 1-800-860-0254 in order to upgrade your shipping. Santa Cruz Choppers does accept orders from Alaska and Hawaii. When shipping to Alaska or Hawaii, your estimated delivery time will be extended by 2 - 3 business days. Shipping charges are higher when shipping to Alaska and Hawaii. You will be billed for the actual shipping cost as provided by the carrier. We do not accept international orders. Orders are only accepted from the continental U.S., Alaska and Hawaii.
